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ShoreTel Communicator

shoretel communicator help

Communicator is a software package that is used to manage calls from the desktop. Communicator allows management of calls, voicemail, and personal system settings through a graphical user interface.  It also integrates with Outlook email and calendar.

Communicator User Guide
Communicator Tutorials
Request the Communicator Software
Trouble Shooting Your Communicator


ShoreTel Communicator User Guide

ShoreTel Communicator User Guide

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ShoreTel Communicator Step-by-Step Tutorials

After you have successfully completed these modules, you will be able to:

  • Module 1:
     - Identify the basic areas of the Communicator software   window
     - Configure Communicator
     - Assign and configure soft phones
     - Use soft phones functionalities
  • Module 2:
     - How to perform basic call functions
     - How to perform call transfers
     - How to park and unpark calls
     - Learn the four ways that Communicator handles call     forwarding
  • Module 3:
     - How to use the voicemail viewer
     - How to manage voicemail
     - Learn the types of personal voicemail distribution lists
     - How to add, edit, and delete personal voicemail   distribution lists
  • Module 4:
     - How to add, edit, delete, and call contacts within the   Contacts viewer
     - How to view and change presence states
     - How to integrate Outlook with Communicator

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Request a copy of the ShoreTel Communicator Software

To request a copy of the ShoreTel Communicator Software contact Client Services at 757-823-8678 or submit a support ticket online at Support Ticket.

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Trouble Shooting the Communicator

If additional assistance is needed contact Client Services at 757-823-8678 or submit a support ticket online at Support Ticket.

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